Waiters and Waitresses

Role Description

Take orders and serve food and beverages to patrons at tables in dining establishment.

Actively looking for ways to help people.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Collect payments from customers.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
Take orders from patrons for food or beverages.